HP2-I57 QUESTIONS EXAM | TEST HP2-I57 QUESTIONS ANSWERS

HP2-I57 Questions Exam | Test HP2-I57 Questions Answers

HP2-I57 Questions Exam | Test HP2-I57 Questions Answers

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q16-Q21):

NEW QUESTION # 16
In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)

  • A. The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
  • B. The partner must install the HP software on all HP and non-HP customer devices.
  • C. The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
  • D. The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.

Answer: A,D

Explanation:
HP Premium+ Support provides enhanced coverage and proactive management of customer devices. After an order is placed, two critical steps are necessary to activate this support and ensure devices are properly covered:
1.Software Installation: The partner or customer must ensure the HP software is installed on all devices eligible for Premium+ Support. This software enables real-time monitoring and provides proactive support features, such as predictive analytics and device health insights.
2.Registration of the Care Pack: The partner must also successfully register the HP Premium+ Support Care Pack to the customer (not the partner). This ensures that the customer is officially entitled to the support and that their devices are tracked within the HP system for coverage and service delivery.


NEW QUESTION # 17
Which coverage does HP Post Warranty Support Service provide?

  • A. No-cost device repairs made with certified HP parts
  • B. Extension beyond 12 months if needed
  • C. Access to Level 2 help desk technicians
  • D. Additional 12 months of support based on the product's base warranty or selected Support Service package

Answer: D

Explanation:
HP Post Warranty Support Service provides customers with an extension of their original warrantyor service package for an additional 12 months. This service ensures that customers continue to receive the same level of support as in their base warranty, including coverage for repairs, parts, and labor, without interruptions. It is designed to extend the lifespan of devices, reduce unplanned downtime, and keep costs predictable


NEW QUESTION # 18

Answer:

Explanation:

Explanation:
A close-up of a computer screen Description automatically generated

Here is the correct matching of theHP Workforce Computing Services portfolio componentwith the service it provides:
* Configuration and Deployment ServicesService provided: Help deliver great device experiences for customers' employees starting on day one, with services for seamless configuration, deployment, and zero-touch setup.
* Hardware Support ServicesService provided: Resolve employee device issues with minimal impact on your customers' IT teams with services that bring rapid repair or replacement to wherever they're needed most.
These services from HP Workforce Computing Solutions ensure smooth device setup and rapid support for any technical issues employees may face, improving both productivity and IT efficiency


NEW QUESTION # 19
It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

  • A. Assuming all customers need the same set of blueprints to get them where they need to go
  • B. Asking leading questions to understand your customers' pain points
  • C. Identifying things your customer's employees say they're missing in their IT support today
  • D. Actively listening and taking notes
  • E. Focusing only on asking questions related to services solutions since hardware is separate

Answer: B,C,D

Explanation:
Being an effective strategic advisor requires understanding customer needs by listening attentively and asking the right questions. Successful advisors engage in active listening to capture the customer's true challenges and needs (B). By identifying gaps in current IT support (A), they tailor solutions to specific issues. Asking leading questions (E) helps uncover pain points, enablingpartners to recommend targeted HP solutions. This personalized approach helps customers feel heard and valued, avoiding a one-size-fits-all strategy
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html


NEW QUESTION # 20
Match the HP Active Care journey with the responsive party for each required action.

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Active Care journeyactions with the responsible parties:
* Register the HP Active Care Care Pack to the customerResponsible Party: Partner
* Setup/Configure PC and Download SoftwareResponsible Party: Customer (with support and guidance from the partner)
* Enroll DeviceResponsible Party: Customer (with support and guidance from the partner)
* Device MonitoredResponsible Party: HP Software (enables service on each device)
* Incidents LoggedResponsible Party: Customer (with support and guidance from the partner)
* Case CreationResponsible Party: HP
* Device Repair by HPResponsible Party: HP
This mapping ensures a clear understanding of who is responsible for each action during the lifecycle of the HP Active Care journey, including device enrollment, monitoring, and support tasks


NEW QUESTION # 21
......

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